FAQ

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General

Just call our Customer Support Line at (905) 760-1015.

View our Find a Branch to locate a Cash House near you and listed is the hours. We recommend calling your preferred branch to confirm their hours of operation before visiting.

Where are Cash House branches located?

We have branches all over Metro Toronto as well as suburban areas. All of our branches are open extended hours – most are open from 9:00 a.m. to 9:00 p.m., Monday to Saturday. Open Sundays in select locations. If you’re looking for a specific location, click here.

Why do people use Cash House?

It’s quite simple really: fast, friendly service, convenient locations and great hours. At Cash House, we’re proud of our consistently high levels of customer satisfaction.

Why would someone use Cash House instead of their bank?

People choose Cash House for fast, friendly service, convenient locations and late hours. In addition, many of our services differ from other financial institutions, particularly where convenience is concerned. For instance, our cheque cashing service places no holds on cheques, thereby granting our customers immediate access to their money – an added convenience that is not universally available.

Cheque Cashing

What types of cheques can I cash?

We cash all types of cheques.

What do I need to cash a cheque?

To cash a cheque at the Cash House, you will need two pieces of identification, including at least one piece of government-issued ID with your full name, address and signature.

Payday Loans

What is a payday loan?

A payday loan is a short-term loan for a period of up to 30 days depending on your pay cycle.

Are there any additional application fees?

No. There are absolutely no hidden fees.

How much do I qualify to borrow?

The Cash House offers up to 50% of your net pay up to a maximum of $1500.00. (Some restrictions do apply)

When do I have to pay back my payday loan?

Your payday loan must be repaid in full on your following payday.

Can I borrow additional money before paying back my current loan?

No, you cannot borrow additional money until the original loan has been paid in full.

I only get paid once a month, can I still get a payday loan?

Yes, you can get a payday loan if you are paid once a month. Here at the Cash House we offer payday loans for a period of up to 30 days. (Term of loan is dependant upon each individuals pay cycle.)

What types of income does the Cash House advance off of?

At the Cash House we advance off of several different types of income.

Employment derived income from your full time/part time job
Canada Pension Plan
Old Age Security
Unemployment Insurance
Insurance benefits (WSIB and Insurance paid from workers benefit programs)
ODSP (Maximum loan of $100.00)
Child Tax Benefit (You must be employed full time to take advantage of this option)

*** Please note that The Cash House does not offer payday loans to individuals receiving social assistance as a means of income.

Can I receive another payday loan after paying my current balance in full?

Yes, once you have paid an outstanding payday loan in full you may re-borrow right away or at any point in which the need for quick cash arises. To do this, simply bring your most recent paystub, an updated bank statement and another personal cheque into the branch.

Can I extend or “roll-over” my payday loan?

No. A Payday Loan is meant for short-term borrowing needs only. As such, we require your loan to be paid-off in full on or before the due date. You cannot use the proceeds of another loan to do so. If you require funds for a period beyond your next payday, we recommend a longer-term solution to satisfy your needs.

Do I need to give collateral for my Payday Loan?

Absolutely not. Cash House never takes an assignment of wages or any other form of security in order to secure repayment of your loan.

I have a small pay cheque this time; can I skip my payment till my next pay?

A payment can not be skipped.

What if I decide, after borrowing, that I do not want the money?

You have what is called a two day “cooling off” period during which time you can decide if receiving a payday loan was right for you. If you do decide that you do not wish to have the loan you may pay back only the amount you borrowed up to two days after the date you originally received the funds. Once past the two day “cooling off” period you can pay back your loan early if desired however you will still be required to pay the interest charged on the loan.

Foreign Exchange

Why should I use Cash House and not a regular bank?

Cash House will save you money through better exchange rates, no commissions and no hidden fees. You'll always receive a personal and efficient service as well.

Are there any transaction fees?

There are no fees for foreign exchange transactions, with the exception of a flat rate charged to send wires.

Can I get interbank rates or a better rate for large quantity orders?

Interbank rates are quoted between large international banks on multimillion dollar transactions. Banks typically add a substantial mark up when dealing with clients. We offer the best foreign exchange rates. Regardless of size, each transaction will be reviewed individually to provide the most competitive rate.

How much time in advance do I need to order foreign currency or book a wire transaction?

We can accommodate most foreign currency transactions on the same day. Wires should be booked no later than 3PM for same day processing. Note that large foreign currency orders should be placed at least one day in advance.

When am I required to provide ID and what is acceptable?

Cash House is committed to adhering to all regulatory requirements as set out by the Financial Transactions and Report Analysis Centre of Canada (FINTRAC –www.fintrac.gc.ca)

ID is also required when opening a foreign exchange account with Cash House.
Acceptable IDs include Driver's Licence, Passport or other acceptable government documents (Provincial Health Cards are not accepted).